Your Back Room Is Somebody Else's Front Room

"Back rooms, by definition, will never be able to attract your best. We converted ours into someone else's front room and insisted on getting their best."
- Jack Welch in Jack, Straight From The Gut

My Take:
1. This is the simplest and best in support of outsourcing, that I have come across so far.
2. The concept of outsourcing is not new, and certainly not limited to the technology sector. In fact, its the basis of all trade. It just started with things and then expanded to people.